Support & Maintenance Agreements
As a customer focused business, Omnitronics is committed to providing the highest quality of products and services.
We understand that our products are an integral component of your radio communications infrastructure. Therefore, it is imperative that you protect your investment and help further ensure that downtime is minimised.
For this reason, Omnitronics offers Support and Maintenance Plans to ensure you receive the highest level of service and attention, in addition to software updates to keep your communications system running smoothly.
Support and Maintenance Agreement Highlights
– Free software upgrades
– Free firmware updates
– RMA: hardware repair/replacement program
– Free product training provided
– Discounted hardware for all Omnitronics spares
– Discounted test systems (for lab/test environments)
– Advanced product update notifications
– Direct input to product development
– Reduced labour charge for additional Omnitronics services
– Access to Omnitronics certified support engineers
Standard – Office hours support provided on all standalone hardware module sales
Premium – 24/7/365 Phone & Email support available on all system sales (DX-Altus, RediTALK-Flex)
To find out more, contact us today.
Or to submit a support request, click here.
Note: Our support plans are also available through approved resellers.